Last Updated: 17 May 2026 | Effective Date: 17 May 2026
1. Introduction & Identity of Data Controller
Welcome to Teche Center ("we", "us", or "our"). We are a sole-proprietorship business operating under the trade name Teche Center, providing IT products & services, solar energy products & services, web hosting services, and ecommerce retail through the website techecenter.com (the "Website").
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information of visitors, customers, and users of our Website and services in accordance with:
- The Information Technology Act, 2000 (India) and rules framed thereunder, including the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules");
- The Digital Personal Data Protection Act, 2023 ("DPDPA 2023");
- Applicable consumer protection and ecommerce regulations in India.
By accessing our Website or purchasing from us, you acknowledge that you have read and agree to this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Account & Contact Details: Name, email address, phone number, billing and shipping address.
- Order & Transaction Information: Products purchased, payment method (card type, last four digits), invoices, and purchase history.
- Service Enquiry Data: Project requirements, site survey details, and communication history when you contact us for IT support, solar installation quotes, or hosting plans.
- Identity Verification: Government-issued ID details where required for high-value transactions or service contracts (stored in encrypted form).
- Support Communications: Emails, chat messages, and support tickets you submit.
- User-Generated Content: Reviews, ratings, and comments you post on the Website.
2.2 Information Collected Automatically
- Device & Browser Data: IP address, browser type, operating system, screen resolution.
- Usage Data: Pages visited, time spent, links clicked, referring URLs, search terms used on the Website.
- Cookies & Tracking Technologies: Session cookies, persistent cookies, pixel tags, and similar technologies (see Section 7).
- Server Logs: Web server access logs for security monitoring and uptime management.
2.3 Information from Third Parties
- Payment processors (WooCommerce, payment gateway providers) — transaction status and fraud-check results.
- Analytics providers (e.g., Google Analytics) — aggregated usage statistics.
- Social media platforms if you interact with our social media pages.
3. Sensitive Personal Data or Information (SPDI)
Under the SPDI Rules 2011, the following qualify as sensitive data. We collect SPDI only where strictly necessary:
- Financial information (bank account / debit / credit card details) — collected via our payment gateway for processing orders and not stored on our servers in full.
- Passwords — stored only in hashed / salted form; we never store plaintext passwords.
4. How We Use Your Information
| Purpose | Legal Basis (DPDPA 2023) |
|---|---|
| Process orders, deliveries, and payments for IT products, solar panels/systems, and web hosting plans | Performance of contract |
| Create and manage your user account | Performance of contract |
| Provide customer support, troubleshooting, and after-sales service | Performance of contract |
| Send transactional communications (order confirmations, invoices, shipping updates) | Performance of contract |
| Send promotional offers, newsletters, and product updates (you may opt-out anytime) | Consent |
| Improve Website functionality, product range, and user experience through analytics | Legitimate interest |
| Fraud prevention, security monitoring, and network protection | Legitimate interest / Legal obligation |
| Comply with applicable Indian laws, court orders, or government authority requests | Legal obligation |
| Conduct credit risk assessment for deferred payment or EMI options | Consent / Legitimate interest |
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share data with:
- Service Providers & Data Processors: Payment gateways, logistics partners, cloud hosting providers, email service providers — bound by data processing agreements.
- Solar Installation Partners: Authorised installation sub-contractors who need your site details and contact information to complete on-site solar work.
- Legal & Regulatory Authorities: Where required by Indian law, court order, CERT-In directives, or law enforcement requests.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the successor entity subject to equivalent privacy protections.
- With Your Consent: For any purpose you specifically authorise.
6. Data Retention
- Customer account data — retained while your account is active and for 5 years after closure (for warranty and tax purposes).
- Order and payment records — retained for 7 years as required under Indian tax and accounting laws.
- Support tickets — retained for 3 years.
- Marketing preferences & email logs — retained until you withdraw consent, then deleted within 30 days.
- Server access logs — retained for 180 days in compliance with IT Act provisions and CERT-In guidelines.
After the applicable retention period, data is securely deleted or anonymised.
7. Cookies & Tracking Technologies
We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, shopping cart, login authentication | Session / 24 hrs |
| Functional | Remember language, currency, and display preferences | 1 year |
| Analytics | Google Analytics — anonymised traffic analysis | 2 years |
| Marketing | Retargeting and conversion tracking (with consent only) | 90 days |
You can control cookies through your browser settings. Disabling strictly necessary cookies may impair Website functionality. A cookie consent banner is displayed on first visit; marketing cookies are only set after explicit acceptance.
8. Data Security
We implement reasonable security practices and procedures as mandated by the SPDI Rules 2011, including:
- SSL/TLS encryption for all data in transit (HTTPS).
- Password hashing using bcrypt or equivalent industry-standard algorithms.
- Regular security audits and vulnerability assessments of hosting infrastructure.
- Role-based access control — only authorised personnel access personal data.
- PCI-DSS compliant payment gateway (no full card numbers stored on our servers).
- Firewalls, intrusion-detection systems, and server-level security managed via DirectAdmin hosting environment.
Despite best efforts, no system is 100% secure. In the event of a data breach, we will notify affected users and the relevant authorities as required by applicable Indian law (including CERT-In breach notification timelines).
9. Your Rights as a Data Principal (DPDPA 2023)
Under the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to Access: Request a summary of personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your personal data (subject to legal retention obligations).
- Right to Grievance Redressal: Lodge a complaint with our Grievance Officer (details below) within a reasonable time.
- Right to Nominate: Nominate another person to exercise your rights in the event of your death or incapacity.
- Right to Withdraw Consent: Withdraw consent for marketing at any time without affecting prior processing.
To exercise these rights, email us at contact@techecenter.com with the subject line "Privacy Request". We will respond within 30 days.
10. Grievance Officer
Grievance Officer: Teche Center
Business: Teche Center (Sole Proprietor)
Website: techecenter.com
Email: contact@techecenter.com
Response Time: Within 30 days of receipt of complaint
If you are not satisfied with our response, you may approach the Data Protection Board of India (once constituted under the DPDPA 2023) or the appropriate consumer forum under the Consumer Protection Act, 2019. For privacy-related disputes, you may also approach the relevant adjudicating authority under the Information Technology Act, 2000.
11. Children's Privacy
Our Website and services are not directed to children under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly. Parents or guardians who believe their child has provided data to us should contact us immediately.
12. Cross-Border Data Transfers
Our primary servers are located in India. Certain third-party service providers (e.g., Google Analytics, cloud-based email services) may process data outside India. Where such transfers occur, we ensure adequate safeguards are in place as required under the DPDPA 2023 and applicable Ministry of Electronics & IT (MeitY) notifications.
13. Third-Party Links
Our Website may contain links to third-party websites (e.g., payment gateways, manufacturer product pages, government portals). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal information.
14. Marketing Communications
We may send you promotional emails, SMS, or WhatsApp messages about our IT products, solar packages, web hosting offers, and seasonal sales. You may opt out at any time by:
- Clicking the "Unsubscribe" link in any marketing email;
- Replying "STOP" to SMS messages;
- Emailing us at contact@techecenter.com with subject "Unsubscribe".
Opting out of marketing will not affect transactional communications related to your orders.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. The updated version will be posted on this page with a revised "Last Updated" date. Material changes will be notified via email or a prominent notice on the Website. Continued use of the Website after changes constitutes acceptance of the updated policy.
16. Contact Us
For any privacy-related questions, requests, or concerns, please contact:
Teche Center
Email: contact@techecenter.com
Website: https://techecenter.com